# Analytics Hub **URL:** https://community.egain.com/c/analytics-hub/6.md [Latest](https://community.egain.com/latest.md) · [Categories](https://community.egain.com/categories.md) · [Tags](https://community.egain.com/tags.md) --- ## [About the Analytics Hub category](https://community.egain.com/t/about-the-analytics-hub-category/35)
**Author:** [@Shalini](https://community.egain.com/u/Shalini)\ **Replies:** 0
Clear your doubts about eGain Analytics. The Analytics Hub includes capabilities for Customer journey analytics Channel analytics Knowledge analytics Contact center operational analytics --- ## [How to report on total articles published?](https://community.egain.com/t/how-to-report-on-total-articles-published/2002)
**Author:** [@Meg](https://community.egain.com/u/Meg)\ **Replies:** 3\ **Last updated:** [September 18, 2026, 8:31pm UTC](https://community.egain.com/t/how-to-report-on-total-articles-published/2002 "2026-09-18T20:31:50Z")
Is there a report in the Analytics Console that shows how many total articles are published? I’m looking to see it month over month but would settle on just the current total. --- ## [Concurrent User Reports](https://community.egain.com/t/concurrent-user-reports/2011)
**Author:** [@SScyner](https://community.egain.com/u/SScyner)\ **Replies:** 3\ **Last updated:** [June 2, 2026, 9:39pm UTC](https://community.egain.com/t/concurrent-user-reports/2011 "2026-06-02T21:39:26Z")
Is is possible to get a concurrent user report so we can determine when we are getting close to exceeding our licenses? --- ## [How to generate a list of bookmark articles per user](https://community.egain.com/t/how-to-generate-a-list-of-bookmark-articles-per-user/2005)
**Author:** [@bibik360](https://community.egain.com/u/bibik360)\ **Replies:** 1\ **Last updated:** [November 19, 2025, 2:53pm UTC](https://community.egain.com/t/how-to-generate-a-list-of-bookmark-articles-per-user/2005 "2025-11-19T14:53:13Z")
How to generate a list of bookmarked articles per user --- ## [Is there a way to view all of the reports that I (or my team) has scheduled?](https://community.egain.com/t/is-there-a-way-to-view-all-of-the-reports-that-i-or-my-team-has-scheduled/1900)
**Author:** [@JodiStende](https://community.egain.com/u/JodiStende)\ **Replies:** 1\ **Last updated:** [April 2, 2025, 9:23am UTC](https://community.egain.com/t/is-there-a-way-to-view-all-of-the-reports-that-i-or-my-team-has-scheduled/1900 "2025-04-02T09:23:45Z")
Is there a way to view all of the reports that I (or my team) has scheduled? Instead of needing to go one by one through each report to look at schedules? If this isn’t possible - this is a FANTASTIC future enhancement … --- ## [Can we update knowledge articles directly based on reports in the Analytics Console?](https://community.egain.com/t/can-we-update-knowledge-articles-directly-based-on-reports-in-the-analytics-console/1616)
**Author:** [@aasthas](https://community.egain.com/u/aasthas)\ **Replies:** 0\ **Last updated:** [October 23, 2024, 11:02pm UTC](https://community.egain.com/t/can-we-update-knowledge-articles-directly-based-on-reports-in-the-analytics-console/1616 "2024-10-23T23:02:20Z")
Yes, you can make real-time updates to knowledge articles directly from the Analytics Console. Using the Knowledge Manager gadget in the OOTB Knowledge Manager dashboards, you can click on any article listed in the Lowes… --- ## [Introducing New Instant Answers Reports](https://community.egain.com/t/introducing-new-instant-answers-reports/1441)
**Author:** [@aasthas](https://community.egain.com/u/aasthas)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 9:49pm UTC](https://community.egain.com/t/introducing-new-instant-answers-reports/1441 "2024-04-29T21:49:47Z")
Instant Answers harnesses the power of AI to discern user intent from search queries and direct them to the most relevant content. Unlike traditional searches, it extracts specific information from articles (known as Ext… --- ## [Introducing New AssistGPT Reports](https://community.egain.com/t/introducing-new-assistgpt-reports/1440)
**Author:** [@aasthas](https://community.egain.com/u/aasthas)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 9:41pm UTC](https://community.egain.com/t/introducing-new-assistgpt-reports/1440 "2024-04-29T21:41:37Z")
AssistGPT offers AI-powered support and automation for various tasks carried out by agents and knowledge authors. For agents, this entails tasks such as classifying activities and condensing chat conversations. Authors, … --- ## [Day & Interval Filtering](https://community.egain.com/t/day-interval-filtering/1439)
**Author:** [@aasthas](https://community.egain.com/u/aasthas)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 8:58pm UTC](https://community.egain.com/t/day-interval-filtering/1439 "2024-04-29T20:58:26Z")
Did you know that with the Day & Interval Filter feature, you can customize reports to focus solely on particular days of the week or time spans within a specified date range? This means that you can create reports for t… --- ## [Streamlining Reports into Summary Views](https://community.egain.com/t/streamlining-reports-into-summary-views/1393)
**Author:** [@aasthas](https://community.egain.com/u/aasthas)\ **Replies:** 0\ **Last updated:** [April 5, 2024, 9:37pm UTC](https://community.egain.com/t/streamlining-reports-into-summary-views/1393 "2024-04-05T21:37:12Z")
Building and viewing reports catered to your requirements has never been easier. The “Hide Group” feature allows you to streamline intricate reports with multi-dimensional data into summary views. Check the Hide Group op… --- ## [Enhancing Your Dashboard Building Strategy](https://community.egain.com/t/enhancing-your-dashboard-building-strategy/1391)
**Author:** [@aasthas](https://community.egain.com/u/aasthas)\ **Replies:** 0\ **Last updated:** [April 3, 2024, 6:52pm UTC](https://community.egain.com/t/enhancing-your-dashboard-building-strategy/1391 "2024-04-03T18:52:32Z")
Building dashboards is a fun yet challenging experience. If you want to up your dashboard-building game, you have come to the right place. Before executing any plan, it is imperative to build a strategy on how you would … --- ## [Reporting on 'Resolution Code' and Category](https://community.egain.com/t/reporting-on-resolution-code-and-category/1292)
**Author:** [@SMandalika](https://community.egain.com/u/SMandalika)\ **Replies:** 2\ **Last updated:** [November 4, 2023, 12:09am UTC](https://community.egain.com/t/reporting-on-resolution-code-and-category/1292 "2023-11-04T00:09:15Z")
Hi: Could you please let me know if I can get any reporting stats on ‘Resolution Code’ and Category. Thank you, Sankar. --- ## [Generate list of Departments Shared articles](https://community.egain.com/t/generate-list-of-departments-shared-articles/1115)
**Author:** [@peder.eikeland](https://community.egain.com/u/peder.eikeland)\ **Replies:** 2\ **Last updated:** [February 28, 2023, 1:50pm UTC](https://community.egain.com/t/generate-list-of-departments-shared-articles/1115 "2023-02-28T13:50:57Z")
Hi, is it any way to generate an list of all available articles in one Department? Would be nice to be able to display and review this for each responsible Author. --- ## [Partner Sandbox](https://community.egain.com/t/partner-sandbox/1031)
**Author:** [@bimcdona](https://community.egain.com/u/bimcdona)\ **Replies:** 3\ **Last updated:** [December 9, 2022, 1:53pm UTC](https://community.egain.com/t/partner-sandbox/1031 "2022-12-09T13:53:00Z")
Hello, I browsing the documentation in the Econet hub and ran across a document that referred to a partner sandbox and would like more details about the sandbox. What versions and how to access… --- ## [Analytics with Advisor Desktop](https://community.egain.com/t/analytics-with-advisor-desktop/687)
**Author:** [@Avante](https://community.egain.com/u/Avante)\ **Replies:** 4\ **Last updated:** [March 16, 2022, 3:26pm UTC](https://community.egain.com/t/analytics-with-advisor-desktop/687 "2022-03-16T15:26:41Z")
Hi Support Team, The performance report on Advisor Desktop doesn’t say much. Please is it possible to link Analytics with Advisor Desktop? Such that each agent will be able to view their personal assessment e.g. How muc… --- ## [User Properties report in Analytics](https://community.egain.com/t/user-properties-report-in-analytics/303)
**Author:** [@Ose](https://community.egain.com/u/Ose)\ **Replies:** 4\ **Last updated:** [February 4, 2022, 12:55pm UTC](https://community.egain.com/t/user-properties-report-in-analytics/303 "2022-02-04T12:55:03Z")
Hello Support team, Please can we use analytics to spool reports on user management? Let’s take license as a use case, if a customer has 180 licenses and over 5000 users, how do we get a holistic view of the users who h…