# Platform + Developer **URL:** https://community.egain.com/c/platform/10.md [Latest](https://community.egain.com/latest.md) · [Categories](https://community.egain.com/categories.md) · [Tags](https://community.egain.com/tags.md) --- ## [About the Platform + Developer category](https://community.egain.com/t/about-the-platform-developer-category/40)
**Author:** [@Shalini](https://community.egain.com/u/Shalini)\ **Replies:** 1\ **Last updated:** [April 25, 2025, 4:12pm UTC](https://community.egain.com/t/about-the-platform-developer-category/40 "2025-04-25T16:12:41Z")
Ask your integrations, APIs, SDKs, Integration Patterns, and other related questions here. Also about Salesforce, MS Dynamics CRM, Amazon Connect, or another. --- ## [Out Of Office](https://community.egain.com/t/out-of-office/1954)
**Author:** [@Vicky](https://community.egain.com/u/Vicky)\ **Replies:** 2\ **Last updated:** [July 15, 2025, 12:13pm UTC](https://community.egain.com/t/out-of-office/1954 "2025-07-15T12:13:20Z")
Hello Team, Do you know how to insert an Out Of Office Notification to an Email Workflow? Thank you so much in advance --- ## [Anyone Here Using Generative AI for Customer Support Tasks?](https://community.egain.com/t/anyone-here-using-generative-ai-for-customer-support-tasks/1967)
**Author:** [@Sofiaya](https://community.egain.com/u/Sofiaya)\ **Replies:** 0\ **Last updated:** [July 9, 2025, 7:39am UTC](https://community.egain.com/t/anyone-here-using-generative-ai-for-customer-support-tasks/1967 "2025-07-09T07:39:26Z")
Hey folks, I have been digging into how Generative AI is being put to use in the customer support space & I want to know about what others are doing with it. Beyond just chatbots, are you using it for anything such as c… --- ## [How to program an auto-acknowlegment just once?](https://community.egain.com/t/how-to-program-an-auto-acknowlegment-just-once/1944)
**Author:** [@Vicky](https://community.egain.com/u/Vicky)\ **Replies:** 3\ **Last updated:** [May 21, 2025, 7:59pm UTC](https://community.egain.com/t/how-to-program-an-auto-acknowlegment-just-once/1944 "2025-05-21T19:59:56Z")
Hello Team!! Hope you are doing well. We are having an issue with the auto-acknowledgement set up in the workflow. Every time a customer answers an email, they receive the auto-acknowledge. Is there a way we can set up… --- ## [Administrator Reports for VIM](https://community.egain.com/t/administrator-reports-for-vim/1882)
**Author:** [@JakeGrim](https://community.egain.com/u/JakeGrim)\ **Replies:** 3\ **Last updated:** [April 2, 2025, 1:26pm UTC](https://community.egain.com/t/administrator-reports-for-vim/1882 "2025-04-02T13:26:17Z")
We have a client that is using VIM, and wanted a a way to export a report of which users logged into the administrative interface? I’ve looked for an API, or a datadip, but I can’t seem to find the answer. Is this possi… --- ## [Training Content Types](https://community.egain.com/t/training-content-types/1893)
**Author:** [@SeanBrown](https://community.egain.com/u/SeanBrown)\ **Replies:** 1\ **Last updated:** [March 25, 2025, 6:50pm UTC](https://community.egain.com/t/training-content-types/1893 "2025-03-25T18:50:55Z")
I’m keen to upload training support content. Ideally this would be PDF, Video and SCORM. Is the platform capable of hosting SCORM content? --- ## [SIEM - Security](https://community.egain.com/t/siem-security/1848)
**Author:** [@JodiStende](https://community.egain.com/u/JodiStende)\ **Replies:** 0\ **Last updated:** [February 3, 2025, 11:53pm UTC](https://community.egain.com/t/siem-security/1848 "2025-02-03T23:53:22Z")
My security team is having an issue getting eGain data to feed into Microsoft Sentinal. Has anyone else successfully done this and able to explain how they accomplished it? --- ## [Help: sso](https://community.egain.com/t/help-sso/1847)
**Author:** [@JodiStende](https://community.egain.com/u/JodiStende)\ **Replies:** 4\ **Last updated:** [February 3, 2025, 4:02pm UTC](https://community.egain.com/t/help-sso/1847 "2025-02-03T16:02:59Z")
Hi - My company is currently implimenting the eGain Knowledge solution. We have SSO set up to pull the “department” field information from our Entra tenant for each individual. This department field is a dynamic field dr… --- ## [Experience Studio?](https://community.egain.com/t/experience-studio/1823)
**Author:** [@nika](https://community.egain.com/u/nika)\ **Replies:** 1\ **Last updated:** [January 9, 2025, 4:26pm UTC](https://community.egain.com/t/experience-studio/1823 "2025-01-09T16:26:15Z")
Hi all, Experience Studio is mentioned here and there in the topics and university learning paths. Where can I access Experience Studio and get documentation for it? Kind Regards, Nika Gerson Lohman. +31620401350 ni… --- ## [Queue status](https://community.egain.com/t/queue-status/1136)
**Author:** [@MarkJohn](https://community.egain.com/u/MarkJohn)\ **Replies:** 0\ **Last updated:** [March 27, 2023, 7:28am UTC](https://community.egain.com/t/queue-status/1136 "2023-03-27T07:28:00Z")
We have recently gone from a Cisco integration environment to a non cisco environment. When we were connected with cisco we were able to show queue status on 2ring screens so agents were able to see chat/mail queue. Si… --- ## [How long is the "Password is about to expire" time period?](https://community.egain.com/t/how-long-is-the-password-is-about-to-expire-time-period/1332)
**Author:** [@OMuqattash](https://community.egain.com/u/OMuqattash)\ **Replies:** 1\ **Last updated:** [February 14, 2024, 7:29pm UTC](https://community.egain.com/t/how-long-is-the-password-is-about-to-expire-time-period/1332 "2024-02-14T19:29:17Z")
How long is the period of time between when the eGain application says an account’s password is about to expire and when it actually expires? Thanks! --- ## [Impact of Privacy Sandbox on eGain Application](https://community.egain.com/t/impact-of-privacy-sandbox-on-egain-application/1325)
**Author:** [@Suhas](https://community.egain.com/u/Suhas)\ **Replies:** 1\ **Last updated:** [February 6, 2024, 7:14pm UTC](https://community.egain.com/t/impact-of-privacy-sandbox-on-egain-application/1325 "2024-02-06T19:14:28Z")
With Latest version for Google chrome(v120) we seems to have Privacy Sandbox introduced which will be deprecatng third party cookies using different techniques. Need to confirm whether this will have any impact on eGain… --- ## [Google Review Integration](https://community.egain.com/t/google-review-integration/1295)
**Author:** [@pgawande](https://community.egain.com/u/pgawande)\ **Replies:** 1\ **Last updated:** [November 14, 2023, 12:53pm UTC](https://community.egain.com/t/google-review-integration/1295 "2023-11-14T12:53:59Z")
Does eGain have integration with Google Review? Ask from customer is to have an ability to pull the reviews from customer on Google Review into eGain and allow agents to respond to them from eGain which will go as reply … --- ## [Storage breakdown - What is included in other?](https://community.egain.com/t/storage-breakdown-what-is-included-in-other/1149)
**Author:** [@Emma](https://community.egain.com/u/Emma)\ **Replies:** 1\ **Last updated:** [April 5, 2023, 10:45pm UTC](https://community.egain.com/t/storage-breakdown-what-is-included-in-other/1149 "2023-04-05T22:45:53Z")
Is there more information about the labels used in the Data Storage overview provided in the consoles. More specifically what “Other” refers to. --- ## [Need information on APIs limits](https://community.egain.com/t/need-information-on-apis-limits/1121)
**Author:** [@MZheng](https://community.egain.com/u/MZheng)\ **Replies:** 1\ **Last updated:** [March 10, 2023, 1:20am UTC](https://community.egain.com/t/need-information-on-apis-limits/1121 "2023-03-10T01:20:29Z")
Hi team, Customer is calling API: https://dummy.egain.cloud/system/ws/v20/interaction/activity They are asking what is the size limit for attachments when using this API. --- ## [Escaping unsupported characters in custom attributes](https://community.egain.com/t/escaping-unsupported-characters-in-custom-attributes/1078)
**Author:** [@VeerendraCKakarla](https://community.egain.com/u/VeerendraCKakarla)\ **Replies:** 4\ **Last updated:** [February 9, 2023, 9:43pm UTC](https://community.egain.com/t/escaping-unsupported-characters-in-custom-attributes/1078 "2023-02-09T21:43:39Z")
We are using eGain APIs to create new activities and send some information in custom attributes related to that activity as well. However, we did find that there are some unsupported characters such as + or ! for exampl… --- ## [Custom components gadgets or html](https://community.egain.com/t/custom-components-gadgets-or-html/980)
**Author:** [@thomas.petersen](https://community.egain.com/u/thomas.petersen)\ **Replies:** 2\ **Last updated:** [July 27, 2022, 4:05pm UTC](https://community.egain.com/t/custom-components-gadgets-or-html/980 "2022-07-27T16:05:27Z")
Not sure if this is the right place for this question… where can I learn more about implementing custom components for display/usage in ExperienceStudio or as a a display in an article? I understand why this type og th… --- ## [Compatibility](https://community.egain.com/t/compatibility/971)
**Author:** [@Avante](https://community.egain.com/u/Avante)\ **Replies:** 4\ **Last updated:** [July 25, 2022, 7:20pm UTC](https://community.egain.com/t/compatibility/971 "2022-07-25T19:20:57Z")
Hello eGain Team, Kindly confirm if eGain Version 15.5.2 is compatible with OS 2019 and with TLS 1.2. Will appreciate your feedback soonest. --- ## [News feeds in Advisor Desktop](https://community.egain.com/t/news-feeds-in-advisor-desktop/972)
**Author:** [@Avante](https://community.egain.com/u/Avante)\ **Replies:** 1\ **Last updated:** [July 20, 2022, 5:32pm UTC](https://community.egain.com/t/news-feeds-in-advisor-desktop/972 "2022-07-20T17:32:10Z")
Hello Support Team, Please are there ways news feeds can be linked to Advisor Desktop. To enable working agents get notifications on Advisor Desktop on what’s trending in the organization. --- ## [Is HTTP/2 is supported for ECE 12.6?](https://community.egain.com/t/is-http-2-is-supported-for-ece-12-6/962)
**Author:** [@rishabhr](https://community.egain.com/u/rishabhr)\ **Replies:** 1\ **Last updated:** [July 13, 2022, 1:24pm UTC](https://community.egain.com/t/is-http-2-is-supported-for-ece-12-6/962 "2022-07-13T13:24:19Z")
HTTP/2 is a major revision of the HTTP network protocol used by the World Wide Web. It uses a more advanced compression method called HPACK that eliminates redundant information in HTTP header packets. Is this Supported… --- ## [Integration in eGain](https://community.egain.com/t/integration-in-egain/175)
**Author:** [@Ose](https://community.egain.com/u/Ose)\ **Replies:** 5\ **Last updated:** [November 8, 2021, 5:48pm UTC](https://community.egain.com/t/integration-in-egain/175 "2021-11-08T17:48:50Z")
Hello Please we need clarity on the items listed below and how they can be deployed. In the activity field on Advisor Desktop, how can we add an empty text field in the subcategories for agents to input values / numbe… --- ## [Does Egain support SQL Server 2017](https://community.egain.com/t/does-egain-support-sql-server-2017/124)
**Author:** [@Ose](https://community.egain.com/u/Ose)\ **Replies:** 5\ **Last updated:** [September 23, 2021, 2:21am UTC](https://community.egain.com/t/does-egain-support-sql-server-2017/124 "2021-09-23T02:21:03Z")
Our client want’s to know if eGain Supports SQL Server 2017. They are looking at the possibility of moving eGain DB to SQL Server 2017 environment.