# Can eGain link different emails a customer sent on a same subject?

**URL:** <https://community.egain.com/t/can-egain-link-different-emails-a-customer-sent-on-a-same-subject/1907>\
**Category:** Conversation Hub\
**Created:** [April 10, 2025, 12:00pm UTC](https://community.egain.com/t/can-egain-link-different-emails-a-customer-sent-on-a-same-subject/1907 "2025-04-10T12:00:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Vicky](https://avatars.discourse-cdn.com/v4/letter/v/b19c9b/32.png) [@Vicky](https://community.egain.com/u/Vicky)\
**Post date:** [April 10, 2025, 12:00pm UTC](https://community.egain.com/t/can-egain-link-different-emails-a-customer-sent-on-a-same-subject/1907/1 "2025-04-10T12:00:08Z")

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There are some customers that send different email minutes apart coming from the same email address and under the same subject. Is there a way eGain can link them so as to avoid the creation of different cases/activities?

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**Author:** ![MarkHerman](https://sea1.discourse-cdn.com/flex019/user_avatar/community.egain.com/markherman/32/392_2.png) [@MarkHerman](https://community.egain.com/u/MarkHerman)\
**Post date:** [April 10, 2025, 1:52pm UTC](https://community.egain.com/t/can-egain-link-different-emails-a-customer-sent-on-a-same-subject/1907/2 "2025-04-10T13:52:18Z")

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There used to be a customization that could do this in the Inbound Workflow. Please talk to your Customer Success Manager, and we can have Professional Services give you an estimate.