# Change From Address in Email Workflow **URL:** \ **Category:** Knowledge Hub\ **Created:** [November 12, 2021, 8:22am UTC](https://community.egain.com/t/change-from-address-in-email-workflow/214 "2021-11-12T08:22:40Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Ose](https://avatars.discourse-cdn.com/v4/letter/o/8baadc/32.png) [@Ose](https://community.egain.com/u/Ose)\ **Post date:** [November 12, 2021, 8:22am UTC](https://community.egain.com/t/change-from-address-in-email-workflow/214/1 "2021-11-12T08:22:41Z")
Hello support team We intend to use a defined email address in the workflow for Auto Acknowledgement different from the used Alias. Please how can we achieve this? Will really appreciate your feedback soonest. Thanks. ---
**Author:** ![averma](https://avatars.discourse-cdn.com/v4/letter/a/9de053/32.png) [@averma](https://community.egain.com/u/averma)\ **Post date:** [November 15, 2021, 4:04pm UTC](https://community.egain.com/t/change-from-address-in-email-workflow/214/2 "2021-11-15T16:04:23Z")
Hi Team, Currently we do not have any functionality to use any other alias in workflow for auto acknowledgement as well as auto replies. Auto-acknowledgement will always be sent from alias to which customer sends an email. We don’t have any setting as of now which can make this configurable. ---
**Author:** ![Ose](https://avatars.discourse-cdn.com/v4/letter/o/8baadc/32.png) [@Ose](https://community.egain.com/u/Ose)\ **Post date:** [November 15, 2021, 4:43pm UTC](https://community.egain.com/t/change-from-address-in-email-workflow/214/3 "2021-11-15T16:43:43Z")
Hello Ankit, Thanks for your mail. That’s exactly what we actually expect. To give a little overview of the structure setup in eGain. Auto forwarding was done from [A@email.com](mailto:A@email.com) to [B@email.com](mailto:B@email.com) and [B@email.com](mailto:B@email.com) was setup in eGain workflow and retriever. This is because eGain retrieves content and deletes it from the source and Customers are not comfortable with that. **Use Case** A Customer sends an email to [A@email.com](mailto:A@email.com), it is auto forwarded to [B@email.com](mailto:B@email.com), eGain retrieves it and auto Acknowledgement is sent to customer from [B@email.com](mailto:B@email.com), what is expected is [A@email.com](mailto:A@email.com). Kindly advice. ---
**Author:** ![averma](https://avatars.discourse-cdn.com/v4/letter/a/9de053/32.png) [@averma](https://community.egain.com/u/averma)\ **Post date:** [November 18, 2021, 4:52am UTC](https://community.egain.com/t/change-from-address-in-email-workflow/214/4 "2021-11-18T04:52:22Z")
Hi Ose, In order to look into this use case we need few details: 1. How auto-forwarding was done, could you please share the details of workflows that were created for this use case(Start Node----\>Connecting Node----\>End Node, etc…) 2. The Mail was auto-forwarded to the same department alias or other department alias?