# Do I need to have access to an eGain system to be able to complete Knowledge Academy?

**URL:** <https://community.egain.com/t/do-i-need-to-have-access-to-an-egain-system-to-be-able-to-complete-knowledge-academy/1610>\
**Category:** Knowledge Hub\
**Tags:** egain-university\
**Created:** [October 17, 2024, 11:21pm UTC](https://community.egain.com/t/do-i-need-to-have-access-to-an-egain-system-to-be-able-to-complete-knowledge-academy/1610 "2024-10-17T23:21:25Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![JWise](https://avatars.discourse-cdn.com/v4/letter/j/ea666f/32.png) [@JWise](https://community.egain.com/u/JWise)\
**Post date:** [October 17, 2024, 11:21pm UTC](https://community.egain.com/t/do-i-need-to-have-access-to-an-egain-system-to-be-able-to-complete-knowledge-academy/1610/1 "2024-10-17T23:21:25Z")

</div>

The [first Tier of Knowledge Academy](https://university.egain.com/learn/lp/114/knowledge-insights-best-practices) does not require that you have access to an eGain system and we recommend it for anyone with a cursory interest in Knowledge. Tiers II & III of the Knowledge Academy do require tasks to be performed within the eGain Knowledge Console in order to complete the final projects, however, there are still some high-level overview courses that cover details around Knowledge and AI that are worth a viewing.