# KPIs Related to Knowledge

**URL:** <https://community.egain.com/t/kpis-related-to-knowledge/1782>\
**Category:** KM Community of Practice\
**Created:** [November 7, 2024, 10:25pm UTC](https://community.egain.com/t/kpis-related-to-knowledge/1782 "2024-11-07T22:25:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JodiStende](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@JodiStende](https://community.egain.com/u/JodiStende)\
**Post date:** [November 7, 2024, 10:25pm UTC](https://community.egain.com/t/kpis-related-to-knowledge/1782/1 "2024-11-07T22:25:44Z")

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I am curious what sort of KPIs you all are using to show the value of your eGain investment? Things like adoption rate, etc. I am sure. But is anyone doing anything that you maybe think is “different” to show value?

As I think about my employee experience of using our Knowledge Base - I am aiming for a 2 Click - 10 seconds to Answer goal. I want to see my users get served their answer and be back on their way to doing thier job within 2 clicks of their mouse (one to enter a search question - and one to open a result or to clarify their question) or within 10 seconds of “looking”. I feel like this is a very ambitious goal - but it is what is driving me.

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**Author:** ![JodiStende](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@JodiStende](https://community.egain.com/u/JodiStende)\
**Post date:** [February 5, 2025, 8:24pm UTC](https://community.egain.com/t/kpis-related-to-knowledge/1782/2 "2025-02-05T20:24:55Z")

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Is no one else tracking and KPIs related to the value the Knowledge Base brings to your organization or employees?