# Permissions Scratchpad in Advisor Desktop **URL:** \ **Category:** eGain for Cisco\ **Created:** [January 14, 2022, 12:44pm UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285 "2022-01-14T12:44:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![guntru](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@guntru](https://community.egain.com/u/guntru)\ **Post date:** [January 14, 2022, 12:44pm UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/1 "2022-01-14T12:44:14Z")
Hi, Our users are able to create and edit Scratchpads, but they are not able to delete. I guess it is permissions but I am not able to find out where to change this. Can anyone help guide me? ---
**Author:** ![rasmus.hansen](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@rasmus.hansen](https://community.egain.com/u/rasmus.hansen)\ **Post date:** [January 17, 2022, 3:15pm UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/2 "2022-01-17T15:15:09Z")
When opening the Scratchpad and seeing all you notes, you can delete by pressing the far right icon. Se image, ![image](https://us1.discourse-cdn.com/flex019/uploads/egain/original/1X/6961230186b64f6e73f85aec49f64110696d3605.png) ---
**Author:** ![guntru](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@guntru](https://community.egain.com/u/guntru)\ **Post date:** [January 17, 2022, 7:25pm UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/3 "2022-01-17T19:25:06Z")
Yes, Me, you and some other have that possibility. But agents are not allowed. I am not able to find permissions for this. ---
**Author:** ![rasmus.hansen](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@rasmus.hansen](https://community.egain.com/u/rasmus.hansen)\ **Post date:** [January 18, 2022, 9:58am UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/4 "2022-01-18T09:58:41Z")
I have just checked with a few agents, and they have the possibility to make new notes and delete them again, by using this button. ---
**Author:** ![MarkHerman](https://sea1.discourse-cdn.com/flex019/user_avatar/community.egain.com/markherman/32/392_2.png) [@MarkHerman](https://community.egain.com/u/MarkHerman)\ **Post date:** [January 18, 2022, 2:40pm UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/5 "2022-01-18T14:40:54Z")
Hi there! I looked in all the User Guides and don’t see any permissions for the Scratchpad Notes. There is a way to Enable/Disable the Scratchpad, but nothing for the individual Notes inside it. Would you please share a screen shot of the Notes List inside the Scratchpad? Here is what it looks like for me: ![image](https://us1.discourse-cdn.com/flex019/uploads/egain/original/1X/7de4cfc16a32162ab7838a7ea0c8d37e0d487e8a.png) ---
**Author:** ![Shalini](https://sea1.discourse-cdn.com/flex019/user_avatar/community.egain.com/shalini/32/7_2.png) [@Shalini](https://community.egain.com/u/Shalini)\ **Post date:** [January 18, 2022, 8:40pm UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/6 "2022-01-18T20:40:26Z")
Hi Trude, it seems to be working for others. Please file a support ticket so that it can be looked at. Thanks! ---
**Author:** ![guntru](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@guntru](https://community.egain.com/u/guntru)\ **Post date:** [January 19, 2022, 7:35am UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/7 "2022-01-19T07:35:47Z")
We already raised a ticket on Nov. 25th ---
**Author:** ![Shalini](https://sea1.discourse-cdn.com/flex019/user_avatar/community.egain.com/shalini/32/7_2.png) [@Shalini](https://community.egain.com/u/Shalini)\ **Post date:** [January 20, 2022, 9:11am UTC](https://community.egain.com/t/permissions-scratchpad-in-advisor-desktop/285/8 "2022-01-20T09:11:09Z")
Trude, I was told that this is now resolved. Do let me know if you find any gaps. Thanks!