# Redirection Email Addresses

**URL:** <https://community.egain.com/t/redirection-email-addresses/1302>\
**Category:** Conversation Hub\
**Created:** [November 17, 2023, 2:51pm UTC](https://community.egain.com/t/redirection-email-addresses/1302 "2023-11-17T14:51:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ddamola](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@ddamola](https://community.egain.com/u/ddamola)\
**Post date:** [November 17, 2023, 2:51pm UTC](https://community.egain.com/t/redirection-email-addresses/1302/1 "2023-11-17T14:51:18Z")

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Hello ,

Can you please explain the use case or give an example of the function of the Redirection Email Addresses field when creating an alias?

 ![image](https://us1.discourse-cdn.com/flex019/uploads/egain/original/1X/9326bfe6d662d05fc43d5cd42effeed1af755ee3.png)

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<div class="post-metadata">

**Author:** ![Varun](https://avatars.discourse-cdn.com/v4/letter/v/e9bcb4/32.png) [@Varun](https://community.egain.com/u/Varun)\
**Post date:** [November 17, 2023, 7:44pm UTC](https://community.egain.com/t/redirection-email-addresses/1302/2 "2023-11-17T19:44:11Z")

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Hi David, please see below response from one of our product expert:

It can be used for routing all emails to a centralized email, for example if you have [supportus@xyz.com](mailto:supportus@xyz.com), [supporteu@xyz.com](mailto:supporteu@xyz.com) and [supportcn@xyz.com](mailto:supportcn@xyz.com) but have decided to have centralized global email to handle support requests at [support@xyz.com](mailto:support@xyz.com). All emails going to those 3 emails would be automatically redirect to this new email alias.