# Reporting on 'Resolution Code' and Category

**URL:** <https://community.egain.com/t/reporting-on-resolution-code-and-category/1292>\
**Category:** Analytics Hub\
**Created:** [November 2, 2023, 11:02pm UTC](https://community.egain.com/t/reporting-on-resolution-code-and-category/1292 "2023-11-02T23:02:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SMandalika](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@SMandalika](https://community.egain.com/u/SMandalika)\
**Post date:** [November 2, 2023, 11:02pm UTC](https://community.egain.com/t/reporting-on-resolution-code-and-category/1292/1 "2023-11-02T23:02:49Z")

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Hi:

Could you please let me know if I can get any reporting stats on ‘Resolution Code’ and Category.

Thank you,  
Sankar.

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**Author:** ![MarkHerman](https://sea1.discourse-cdn.com/flex019/user_avatar/community.egain.com/markherman/32/392_2.png) [@MarkHerman](https://community.egain.com/u/MarkHerman)\
**Post date:** [November 3, 2023, 1:55pm UTC](https://community.egain.com/t/reporting-on-resolution-code-and-category/1292/2 "2023-11-03T13:55:22Z")

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Yes you can. At the very least, you can use the report builder to build a report using the Activity Classifications model.

 ![image](https://us1.discourse-cdn.com/flex019/uploads/egain/original/1X/63e850ee461e7e592e12fa6701261d21a4474d35.png)

 ![image](https://us1.discourse-cdn.com/flex019/uploads/egain/original/1X/69992265e16ef46531ccc48fc2b3bdfb6f18e52e.png)

And, if your system is the same as ours, you can find a Category Volume report in the Omni-Channel reports, Day-on-Day.

 ![image](https://us1.discourse-cdn.com/flex019/uploads/egain/original/1X/dfde603d01ccf7250ba834c998436d4e48b6877a.png)

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<div class="post-metadata">

**Author:** ![SMandalika](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@SMandalika](https://community.egain.com/u/SMandalika)\
**Post date:** [November 4, 2023, 12:09am UTC](https://community.egain.com/t/reporting-on-resolution-code-and-category/1292/3 "2023-11-04T00:09:15Z")

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Thank you Mark.

Regards, Sankar.
