# Storage breakdown - What is included in other?

**URL:** <https://community.egain.com/t/storage-breakdown-what-is-included-in-other/1149>\
**Category:** Platform + Developer\
**Created:** [April 5, 2023, 7:56am UTC](https://community.egain.com/t/storage-breakdown-what-is-included-in-other/1149 "2023-04-05T07:56:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Emma](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@Emma](https://community.egain.com/u/Emma)\
**Post date:** [April 5, 2023, 7:56am UTC](https://community.egain.com/t/storage-breakdown-what-is-included-in-other/1149/1 "2023-04-05T07:56:11Z")

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![Storage other](https://us1.discourse-cdn.com/flex019/uploads/egain/original/1X/6f78ff193bda16ff4f4717c8c6616dd5d7685b73.jpeg)

Is there more information about the labels used in the Data Storage overview provided in the consoles.  
More specifically what “Other” refers to.

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**Author:** ![Varun](https://avatars.discourse-cdn.com/v4/letter/v/e9bcb4/32.png) [@Varun](https://community.egain.com/u/Varun)\
**Post date:** [April 5, 2023, 10:45pm UTC](https://community.egain.com/t/storage-breakdown-what-is-included-in-other/1149/2 "2023-04-05T22:45:53Z")

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Hi Emma, please see below response from SME:

Disk usage is obtained primarily from the active database with the exception of the following data groups

1. **Virtual Assistant Data** : Archive service will make an API call to the virtual Assistant system for fetching the disk usage and then then persist the value in the active database (table **egsm\_disk\_usage\_snapshot\_extn** )
2. **Messaging Hub Data** : Archive service will make an API call to the messaging hub for fetching the disk usage and then then persist the value in the active database (table **egsm\_disk\_usage\_snapshot\_extn** )
3. **Analytics Data** : Mediator service will populate the analytics disk usage in the active database (table **egsm\_disk\_usage\_snapshot\_extn** )

Virtual Assistant, Messaging Hub and Analytics Data usage will be updated daily

_Total data Storage category = Active database size + Virtual Assistant Data+Messaging Hub Data+Analytics Data + Size of the Inline KB images in s3 bucket_

_Other = Total data Storage category - sum of the remaining Categories(except other categories)_