# \#api

**URL:** https://community.egain.com/tag/api/1.md

[Latest](https://community.egain.com/latest.md) · [Categories](https://community.egain.com/categories.md) · [Tags](https://community.egain.com/tags.md)

---

## [Knowledge folders name sorting algorithm](https://community.egain.com/t/knowledge-folders-name-sorting-algorithm/1869)

<div class="topic-metadata">

**Author:** [@maheshd](https://community.egain.com/u/maheshd)\
**Replies:** 2\
**Last updated:** [April 10, 2025, 8:48pm UTC](https://community.egain.com/t/knowledge-folders-name-sorting-algorithm/1869 "2025-04-10T20:48:05Z")

</div>

What is the current algorithm used for sorting knowledge folder names? Cathay Pacific business users are interested in organizing folder names based on integer values. Specifically, they would like to sort folders in the…

---

## [Training Content Types](https://community.egain.com/t/training-content-types/1893)

<div class="topic-metadata">

**Author:** [@SeanBrown](https://community.egain.com/u/SeanBrown)\
**Replies:** 1\
**Last updated:** [March 25, 2025, 6:50pm UTC](https://community.egain.com/t/training-content-types/1893 "2025-03-25T18:50:55Z")

</div>

I’m keen to upload training support content. Ideally this would be PDF, Video and SCORM. Is the platform capable of hosting SCORM content?

---

## [eGain APIs for v17 knowledgebase](https://community.egain.com/t/egain-apis-for-v17-knowledgebase/1348)

<div class="topic-metadata">

**Author:** [@egeno](https://community.egain.com/u/egeno)\
**Replies:** 3\
**Last updated:** [February 21, 2024, 7:44pm UTC](https://community.egain.com/t/egain-apis-for-v17-knowledgebase/1348 "2024-02-21T19:44:07Z")

</div>

I have been trying to use the APIs available on API Overview (egain.com) to access the knowledgebase articles from another application, but I keep getting an authentication error.