If you just recently got your eGain solution and are dabbling in the AI Console, you may be wondering about what AI Prompts are and what they do.
Simply put, prompts are pre-defined instructions that can be versioned, managed, and customized. AI models can then execute those prompts to complete tasks. This includes content generation, auto-generating article attributes, generating email responses, auto-classification, summarization, and more.
In your AI Console, there there is a pre-defined library of prompt templates. Prompt templates are a set of predefined instructions that are used to elicit a specific response from an AI. You can, however, create your own:
Curious? You can learn all about them in this helpful e-learning course on eGain University today!
Check out the other related articles here on eGain Community for more tips and best practices!