We have customer request where they want to find out all chat activities which initiated by enabling the go off the record.
As of now we have checked in EGLV_Session_Content table where transcript are availble for such chats with messages which were sent by agent.
Is there any other way to find out these activities ?
Hi Suhas,
As you mentioned, it can be checked using transcript. Currently we don’t have any other mechanism e.g. events which can help in this use-case.
Thanks,
Arvind