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About the Conversation Hub category
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0
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112
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May 26, 2021
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Bulk emails
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1
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59
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May 7, 2025
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How are Pick and Pull Activities Different
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2
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110
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May 7, 2025
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Outbound Email Workflow Modify Object Pattern Usage
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1
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51
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May 7, 2025
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How to add CC with email address in the email Workflows?
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1
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19
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May 6, 2025
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Optimal Number of Service Accounts for multiple email mailboxes
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2
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40
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May 2, 2025
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How to enable routing of email activities from the same customer with the same subject line to the original agent who handled the initial email
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0
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9
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May 2, 2025
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Can eGain link different emails a customer sent on a same subject?
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1
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14
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April 10, 2025
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How can you reply to a completed email that was completed by someone else?
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4
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126
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April 3, 2025
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Changing Agent Availability Status in eGain 21
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2
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50
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April 2, 2025
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Updates to Email in R21
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1
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29
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April 1, 2025
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Setup email forwards
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1
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106
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January 6, 2025
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Do agents have the ability to block chats from specific customers?
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0
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45
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October 25, 2024
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Improving Customer Service with Agent Preferences in eGain's Conversation Hub
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0
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29
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October 17, 2024
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Boosting Agent Efficiency with AssistGPT: Your AI Assistant
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0
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38
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October 17, 2024
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Survey Link in Email
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6
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177
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August 26, 2024
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Security White Paper on Secure Messaging/Chat solutions
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1
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71
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July 13, 2024
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Default to Unavailable for Email when logging in
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2
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75
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July 11, 2024
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Changing the "Almost Due" color in Email Advisor Desktop
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1
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64
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July 10, 2024
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Default Font for email
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2
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141
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July 10, 2024
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eGain compatible to JAWS “a screen reading tool for the blind
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3
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131
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June 27, 2024
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Introducing the AI Services
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0
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116
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May 8, 2024
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Leave a copy of the email on the server using oAuth
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0
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93
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April 15, 2024
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Enhancing Login Performance with New Utility
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0
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97
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April 3, 2024
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Redirection Email Addresses
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1
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97
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November 17, 2023
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Chatbot health check monitors
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0
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83
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May 24, 2023
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Botmaster: Licensing Question
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2
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114
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May 15, 2023
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Is it possible to define the max queue depth as an amount of time, rather than volume
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1
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87
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February 22, 2023
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Alarm notifications to be sent to Supervisors after a certain number of responses sent by the agents
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3
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125
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February 10, 2023
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SMS Historic Messages
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0
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75
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December 15, 2022
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