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About the Conversation Hub category
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0
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135
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May 26, 2021
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Storage - Exceeding limits - Backup options
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1
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20
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January 28, 2026
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Round Robin and maximum load
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3
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91
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August 20, 2025
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How to give Related cases permissions to a user?
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1
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90
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July 21, 2025
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How Are You Integrating It with eGain for Better KM?
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1
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78
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July 18, 2025
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Email Activities response
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3
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160
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July 18, 2025
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How to Connect eGain Chat With Microsoft Power Automate for Post-Chat Workflows?
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1
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76
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July 14, 2025
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Bulk emails
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1
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105
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May 7, 2025
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How are Pick and Pull Activities Different
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2
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168
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May 7, 2025
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Outbound Email Workflow Modify Object Pattern Usage
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1
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91
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May 7, 2025
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How to add CC with email address in the email Workflows?
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1
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72
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May 6, 2025
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Optimal Number of Service Accounts for multiple email mailboxes
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2
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101
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May 2, 2025
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How to enable routing of email activities from the same customer with the same subject line to the original agent who handled the initial email
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0
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36
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May 2, 2025
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Can eGain link different emails a customer sent on a same subject?
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1
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51
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April 10, 2025
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How can you reply to a completed email that was completed by someone else?
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4
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184
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April 3, 2025
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Changing Agent Availability Status in eGain 21
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2
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83
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April 2, 2025
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Updates to Email in R21
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1
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68
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April 1, 2025
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Setup email forwards
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1
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134
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January 6, 2025
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Do agents have the ability to block chats from specific customers?
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0
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78
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October 25, 2024
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Improving Customer Service with Agent Preferences in eGain's Conversation Hub
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0
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48
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October 17, 2024
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Boosting Agent Efficiency with AssistGPT: Your AI Assistant
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0
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64
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October 17, 2024
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Survey Link in Email
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6
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243
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August 26, 2024
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Security White Paper on Secure Messaging/Chat solutions
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1
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115
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July 13, 2024
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Default to Unavailable for Email when logging in
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2
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118
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July 11, 2024
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Changing the "Almost Due" color in Email Advisor Desktop
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1
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90
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July 10, 2024
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Default Font for email
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2
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184
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July 10, 2024
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eGain compatible to JAWS “a screen reading tool for the blind
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3
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174
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June 27, 2024
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Introducing the AI Services
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0
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151
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May 8, 2024
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Leave a copy of the email on the server using oAuth
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0
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111
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April 15, 2024
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Enhancing Login Performance with New Utility
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0
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111
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April 3, 2024
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