|
About the Conversation Hub category
|
|
0
|
129
|
May 26, 2021
|
|
Round Robin and maximum load
|
|
3
|
60
|
August 20, 2025
|
|
How to give Related cases permissions to a user?
|
|
1
|
77
|
July 21, 2025
|
|
How Are You Integrating It with eGain for Better KM?
|
|
1
|
52
|
July 18, 2025
|
|
Email Activities response
|
|
3
|
152
|
July 18, 2025
|
|
How to Connect eGain Chat With Microsoft Power Automate for Post-Chat Workflows?
|
|
1
|
45
|
July 14, 2025
|
|
Bulk emails
|
|
1
|
100
|
May 7, 2025
|
|
How are Pick and Pull Activities Different
|
|
2
|
155
|
May 7, 2025
|
|
Outbound Email Workflow Modify Object Pattern Usage
|
|
1
|
85
|
May 7, 2025
|
|
How to add CC with email address in the email Workflows?
|
|
1
|
70
|
May 6, 2025
|
|
Optimal Number of Service Accounts for multiple email mailboxes
|
|
2
|
94
|
May 2, 2025
|
|
How to enable routing of email activities from the same customer with the same subject line to the original agent who handled the initial email
|
|
0
|
32
|
May 2, 2025
|
|
Can eGain link different emails a customer sent on a same subject?
|
|
1
|
47
|
April 10, 2025
|
|
How can you reply to a completed email that was completed by someone else?
|
|
4
|
172
|
April 3, 2025
|
|
Changing Agent Availability Status in eGain 21
|
|
2
|
81
|
April 2, 2025
|
|
Updates to Email in R21
|
|
1
|
58
|
April 1, 2025
|
|
Setup email forwards
|
|
1
|
131
|
January 6, 2025
|
|
Do agents have the ability to block chats from specific customers?
|
|
0
|
73
|
October 25, 2024
|
|
Improving Customer Service with Agent Preferences in eGain's Conversation Hub
|
|
0
|
47
|
October 17, 2024
|
|
Boosting Agent Efficiency with AssistGPT: Your AI Assistant
|
|
0
|
59
|
October 17, 2024
|
|
Survey Link in Email
|
|
6
|
223
|
August 26, 2024
|
|
Security White Paper on Secure Messaging/Chat solutions
|
|
1
|
103
|
July 13, 2024
|
|
Default to Unavailable for Email when logging in
|
|
2
|
106
|
July 11, 2024
|
|
Changing the "Almost Due" color in Email Advisor Desktop
|
|
1
|
83
|
July 10, 2024
|
|
Default Font for email
|
|
2
|
170
|
July 10, 2024
|
|
eGain compatible to JAWS “a screen reading tool for the blind
|
|
3
|
169
|
June 27, 2024
|
|
Introducing the AI Services
|
|
0
|
149
|
May 8, 2024
|
|
Leave a copy of the email on the server using oAuth
|
|
0
|
111
|
April 15, 2024
|
|
Enhancing Login Performance with New Utility
|
|
0
|
104
|
April 3, 2024
|
|
Redirection Email Addresses
|
|
1
|
115
|
November 17, 2023
|