Hey everyone! I wanted to share how AssistGPT, our AI assistant, is making a real difference for customer service agents.
eGain’s AssistGPT is not just another tool, it’s a game-changer that transforms the way agents handle customer queries and empowers them in delivering top-notch service. Do you want to know how?
Summarizing Chat Conversations
AssistGPT’s Summarize Chat feature quickly summarizes chat conversations, helping agents grasp key points without scrolling through lengthy texts. This speeds up response times and keeps things efficient.
Generating Contextual Email Responses
Email communication can be tedious, especially when dealing with lengthy threads exchanged back and forth. However, with AssistGPT’s Generate Email feature, agents can get a reply curated by considering the full conversation context. This saves agents time and helps them craft thoughtful responses.
The positive effects of AssistGPT extend beyond just agent efficiency. With quicker response times and more accurate information, customers enjoy a smoother experience. Happy customers are more likely to stay, creating a cycle of satisfaction and loyalty.