|
About the Knowledge Hub category
|
|
0
|
135
|
May 26, 2021
|
|
How to set up screen names in the advisor Desktop for email replies?
|
|
1
|
7
|
August 20, 2025
|
|
Accessing Portal A from Portal B
|
|
1
|
13
|
July 30, 2025
|
|
How to add date creation articles to the KB in real life?
|
|
0
|
24
|
July 2, 2025
|
|
Guided Help Images
|
|
2
|
59
|
May 15, 2025
|
|
Knowledge folders name sorting algorithm
|
|
2
|
81
|
April 10, 2025
|
|
Can you Tag Articles so that they are NOT shown as Suggestions for Email Responses?
|
|
3
|
47
|
April 10, 2025
|
|
Flexibility in arranging topics
|
|
3
|
144
|
April 8, 2025
|
|
Global Notes Update?
|
|
3
|
80
|
April 3, 2025
|
|
How do I delete duplicate articles?
|
|
1
|
61
|
February 5, 2025
|
|
Is it possible to add a dynamic image into an article?
|
|
1
|
102
|
January 17, 2025
|
|
How do I make Search recognize phone numbers with or without the "-"?
|
|
0
|
56
|
December 31, 2024
|
|
How do we make search recognize phone numbers with or without "-"?
|
|
0
|
54
|
December 31, 2024
|
|
Is it possible to dynamically link to topic?
|
|
3
|
203
|
November 26, 2024
|
|
Are You Pasting Content from Word Docs into Your Articles? 🤔 Here’s How to Do It Right!
|
|
0
|
110
|
November 6, 2024
|
|
How can a Knowledge Manager enable AI search features for a specific portal?
|
|
0
|
47
|
October 23, 2024
|
|
Article Version Limit
|
|
2
|
64
|
October 23, 2024
|
|
Do Archived Articles Ever Get Deleted?
|
|
0
|
37
|
October 23, 2024
|
|
Is there a limit to how many bookmarks a user can have in the knowledge console?
|
|
0
|
50
|
October 23, 2024
|
|
Is there any knowledge training that I can take online?
|
|
0
|
54
|
October 17, 2024
|
|
Do I need to have access to an eGain system to be able to complete Knowledge Academy?
|
|
0
|
40
|
October 17, 2024
|
|
Generative AI Courses on eGain U | Did You Know?
|
|
0
|
61
|
September 17, 2024
|
|
Is there a list that shows which portals each user can access?
|
|
0
|
74
|
September 17, 2024
|
|
Working of default portal for preview setting
|
|
1
|
76
|
August 22, 2024
|
|
History of Resolved Suggestions
|
|
1
|
117
|
July 24, 2024
|
|
Reuse custom template
|
|
3
|
117
|
July 23, 2024
|
|
Ways to Revert a Case Base in KB?
|
|
1
|
98
|
July 1, 2024
|
|
Guidance Articles not Appearing in Portal
|
|
1
|
123
|
June 21, 2024
|
|
Sorting the My Work Page
|
|
0
|
132
|
June 20, 2024
|
|
Write Once Publish Everywhere
|
|
0
|
146
|
June 17, 2024
|