|
Redirection Email Addresses
|
|
1
|
158
|
November 17, 2023
|
|
Chatbot health check monitors
|
|
0
|
113
|
May 24, 2023
|
|
Botmaster: Licensing Question
|
|
2
|
182
|
May 15, 2023
|
|
Is it possible to define the max queue depth as an amount of time, rather than volume
|
|
1
|
129
|
February 22, 2023
|
|
Alarm notifications to be sent to Supervisors after a certain number of responses sent by the agents
|
|
3
|
190
|
February 10, 2023
|
|
SMS Historic Messages
|
|
0
|
99
|
December 15, 2022
|
|
Chat Attachment Size
|
|
1
|
155
|
November 16, 2022
|
|
What eGain dashboard can provide for reporting
|
|
1
|
185
|
July 6, 2022
|
|
Find Chats which were initiated as Off records
|
|
1
|
134
|
May 9, 2022
|
|
Clarification on social channels
|
|
3
|
264
|
April 6, 2022
|
|
eGain Messaging Hub Adapter
|
|
1
|
153
|
April 6, 2022
|
|
Initiating DM Chat in eGain
|
|
2
|
162
|
March 17, 2022
|
|
Integrating LinkedIn with eGain Messaging Hub
|
|
1
|
157
|
March 10, 2022
|
|
Integrating Analytics with DaaS
|
|
2
|
185
|
February 25, 2022
|
|
Social Media Channels
|
|
2
|
152
|
February 18, 2022
|
|
Activities on Social Media Channels
|
|
4
|
217
|
February 18, 2022
|
|
Email Service
|
|
1
|
154
|
February 14, 2022
|
|
Email Setup in eGain
|
|
1
|
157
|
January 27, 2022
|
|
Live Agent Escalation only for specific clusters
|
|
4
|
208
|
November 9, 2021
|
|
Advisor Desktop Reports
|
|
5
|
281
|
October 13, 2021
|