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Enhancing Login Performance with New Utility
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|
0
|
265
|
April 3, 2024
|
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Redirection Email Addresses
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|
1
|
210
|
November 17, 2023
|
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Chatbot health check monitors
|
|
0
|
127
|
May 24, 2023
|
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Botmaster: Licensing Question
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2
|
221
|
May 15, 2023
|
|
Is it possible to define the max queue depth as an amount of time, rather than volume
|
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1
|
350
|
February 22, 2023
|
|
Alarm notifications to be sent to Supervisors after a certain number of responses sent by the agents
|
|
3
|
283
|
February 10, 2023
|
|
SMS Historic Messages
|
|
0
|
112
|
December 15, 2022
|
|
Chat Attachment Size
|
|
1
|
180
|
November 16, 2022
|
|
What eGain dashboard can provide for reporting
|
|
1
|
389
|
July 6, 2022
|
|
Find Chats which were initiated as Off records
|
|
1
|
150
|
May 9, 2022
|
|
Clarification on social channels
|
|
3
|
306
|
April 6, 2022
|
|
eGain Messaging Hub Adapter
|
|
1
|
175
|
April 6, 2022
|
|
Initiating DM Chat in eGain
|
|
2
|
185
|
March 17, 2022
|
|
Integrating LinkedIn with eGain Messaging Hub
|
|
1
|
367
|
March 10, 2022
|
|
Integrating Analytics with DaaS
|
|
2
|
208
|
February 25, 2022
|
|
Social Media Channels
|
|
2
|
178
|
February 18, 2022
|
|
Activities on Social Media Channels
|
|
4
|
263
|
February 18, 2022
|
|
Email Setup in eGain
|
|
1
|
177
|
January 27, 2022
|
|
Live Agent Escalation only for specific clusters
|
|
4
|
247
|
November 9, 2021
|
|
Advisor Desktop Reports
|
|
5
|
428
|
October 13, 2021
|