Integrating Analytics with DaaS

Hello eGain Support Team

Our client have requested we integrate Analytics to DaaS, they mentioned the format they support are “Apache Kafka” or “EFT”. Kindly advice how we can achieve this? Thanks.

Hi Patrick, the expert has sent his response that I am copying here: Thanks for your question. We do not have public APIs for our Analytics yet, but we do have other options to extract data for consumption by 3rd parties. Please reach out to your CSM/partner contact and they will be able to guide you towards the best approach.

This will need some discussion about your requirements, Patrick. Please get in touch with your contact. Thanks.

Your feedback is well received. Thanks.

Best Regards