A customer has asked if we have a list of any(all) changes relating to email in R21 - I suspect it’s not a large number since email is a stable product. The ask is about functional changes as well as any settings that may have been changed or added.
I’m aware there have been changes wrt Instant Answers and Agent VAs, and probably some around authentication, but it’s any other types of changes that I need information about.
Hello Ian
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