How to fetch all registered customer details on admin backend

Hi Shalini,

Please where can we find the details of customers who logs into knowledge portal to authenticate.

Thanks.

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Can you please elaborate what information you are looking of authenticated customers?

Hi Visheshg,

We want to access all the list of customers who registered or signup on the self-service portal from the management console.

Hi Visheshg,

Also, i’ll like to ask if we can report customers activities who logged in on the portal through eGain Analytics.

List of customers is not available OOTB. You need to contact cloud to get that data from database. I can help in queries.
We do not differentiate customer sessions, you can get report about customer activities irrespective of channel they used to land on portal but you wont be able to identify the source how they landed on portal.

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Hi Visheshg,

Thanks for your response. Please kindly help with the queries.

Also, please i’ll like to ask about the reports about customer activities, can the report provide the full name or username of the customer who logged in and what they did during their session?

Thanks.

You can contact the analytics team for the details of the reports.