Hi:
Could you please let me know if I can get any reporting stats on ‘Resolution Code’ and Category.
Thank you,
Sankar.
Yes you can. At the very least, you can use the report builder to build a report using the Activity Classifications model.
And, if your system is the same as ours, you can find a Category Volume report in the Omni-Channel reports, Day-on-Day.
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Thank you Mark.
Regards, Sankar.