Hello Support Team,
Can a macro be linked with an external db (i.e. outside eGain, connecting the customer’s database via VPN) in eGain and as well be used within an article in eGain such that when ever the article is used as an auto response to received emails, the macro will be executed using the customer’s email address? If this can be done, kindly advice on the steps to take or a guide pointing to pages that addressed it. Will appreciate your response at the earliest. Thanks.