One of our customers has asked if they could apply a personalization tag to all articles within one topic. Do we have any capability for this?
Response from the expert:
There is no way to assign tags to articles based on a criteria – articles being associated with a topic is a criteria – in the Knowledge console. Doing this with a custom utility would be possible, and for this specific criteria it would be straightforward because there are APIs that would support it, but it would involve assigning the same set of tags to each article individually. The utility would effectively automate the tasks an author would perform.
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