We have recently gone from a Cisco integration environment to a non cisco environment.
When we were connected with cisco we were able to show queue status on 2ring screens so agents were able to see chat/mail queue.
Since we are no longer integrated with Cisco, we don’t have this data without using analytics. Is there a way to show queue status on chat/mail in advisor desktop for agents? I have made my monitors in the Supervision panel, but only I can see this.