Ways to Revert a Case Base in KB?

If a case base is edited, and then the owner wants to revert those changes in the Knowledge Base, is there any way to undo those changes or restore the case base in KB to a previous version of itself? For example, is there a way to make the case base in Knowledge Base reflect its current Live Release?

Hi Mia, please see below response from the expert:

If there was a live version that existed, then yes, you can rollback to the previous live version, but cannot undo in authoring version (if there was no live version).

1 Like