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Optimal Number of Service Accounts for multiple email mailboxes
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2
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102
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May 2, 2025
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How to enable routing of email activities from the same customer with the same subject line to the original agent who handled the initial email
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0
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42
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May 2, 2025
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🚀 Introducing AI Agent – Your Smart Virtual Assistant Builder!
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0
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84
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April 24, 2025
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Pick and Pull without being part of a User Group
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3
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101
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April 22, 2025
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Knowledge folders name sorting algorithm
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2
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108
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April 10, 2025
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Can you Tag Articles so that they are NOT shown as Suggestions for Email Responses?
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3
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84
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April 10, 2025
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Can eGain link different emails a customer sent on a same subject?
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1
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60
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April 10, 2025
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Flexibility in arranging topics
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3
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203
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April 8, 2025
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How can you reply to a completed email that was completed by someone else?
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4
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189
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April 3, 2025
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Global Notes Update?
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3
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111
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April 3, 2025
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IA Effectiveness
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2
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96
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April 2, 2025
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Changing Agent Availability Status in eGain 21
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2
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88
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April 2, 2025
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Administrator Reports for VIM
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3
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103
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April 2, 2025
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Is there a way to view all of the reports that I (or my team) has scheduled?
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1
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95
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April 2, 2025
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Updates to Email in R21
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1
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70
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April 1, 2025
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Training Content Types
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1
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53
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March 25, 2025
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KPIs Related to Knowledge
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1
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102
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February 5, 2025
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How do I delete duplicate articles?
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1
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96
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February 5, 2025
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SIEM - Security
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0
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53
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February 3, 2025
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Help: sso
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4
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157
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February 3, 2025
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Is it possible to add a dynamic image into an article?
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1
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179
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January 17, 2025
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A month of love from Udemy
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0
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104
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January 14, 2025
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Experience Studio?
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1
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102
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January 9, 2025
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Setup email forwards
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1
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139
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January 6, 2025
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How do I make Search recognize phone numbers with or without the "-"?
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0
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66
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December 31, 2024
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How do we make search recognize phone numbers with or without "-"?
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0
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79
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December 31, 2024
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Is it possible to dynamically link to topic?
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3
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240
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November 26, 2024
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How to Make Your Content Shine in Instant Answers!
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0
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178
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November 6, 2024
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Are You Pasting Content from Word Docs into Your Articles? 🤔 Here’s How to Do It Right!
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0
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151
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November 6, 2024
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Happy Knowledge November! Free Udemy Knowledge Academy Course throughout the month
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0
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300
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November 4, 2024
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