|
How to add CC with email address in the email Workflows?
|
|
1
|
101
|
May 6, 2025
|
|
Optimal Number of Service Accounts for multiple email mailboxes
|
|
2
|
119
|
May 2, 2025
|
|
How to enable routing of email activities from the same customer with the same subject line to the original agent who handled the initial email
|
|
0
|
52
|
May 2, 2025
|
|
🚀 Introducing AI Agent – Your Smart Virtual Assistant Builder!
|
|
0
|
97
|
April 24, 2025
|
|
Pick and Pull without being part of a User Group
|
|
3
|
125
|
April 22, 2025
|
|
Knowledge folders name sorting algorithm
|
|
2
|
125
|
April 10, 2025
|
|
Can you Tag Articles so that they are NOT shown as Suggestions for Email Responses?
|
|
3
|
107
|
April 10, 2025
|
|
Can eGain link different emails a customer sent on a same subject?
|
|
1
|
74
|
April 10, 2025
|
|
Flexibility in arranging topics
|
|
3
|
216
|
April 8, 2025
|
|
How can you reply to a completed email that was completed by someone else?
|
|
4
|
224
|
April 3, 2025
|
|
Global Notes Update?
|
|
3
|
133
|
April 3, 2025
|
|
IA Effectiveness
|
|
2
|
117
|
April 2, 2025
|
|
Changing Agent Availability Status in eGain 21
|
|
2
|
109
|
April 2, 2025
|
|
Administrator Reports for VIM
|
|
3
|
127
|
April 2, 2025
|
|
Is there a way to view all of the reports that I (or my team) has scheduled?
|
|
1
|
126
|
April 2, 2025
|
|
Updates to Email in R21
|
|
1
|
85
|
April 1, 2025
|
|
Training Content Types
|
|
1
|
70
|
March 25, 2025
|
|
KPIs Related to Knowledge
|
|
1
|
117
|
February 5, 2025
|
|
How do I delete duplicate articles?
|
|
1
|
113
|
February 5, 2025
|
|
SIEM - Security
|
|
0
|
62
|
February 3, 2025
|
|
Help: sso
|
|
4
|
181
|
February 3, 2025
|
|
Is it possible to add a dynamic image into an article?
|
|
1
|
197
|
January 17, 2025
|
|
A month of love from Udemy
|
|
0
|
118
|
January 14, 2025
|
|
Experience Studio?
|
|
1
|
115
|
January 9, 2025
|
|
Setup email forwards
|
|
1
|
165
|
January 6, 2025
|
|
How do I make Search recognize phone numbers with or without the "-"?
|
|
0
|
77
|
December 31, 2024
|
|
How do we make search recognize phone numbers with or without "-"?
|
|
0
|
87
|
December 31, 2024
|
|
Is it possible to dynamically link to topic?
|
|
3
|
265
|
November 26, 2024
|
|
How to Make Your Content Shine in Instant Answers!
|
|
0
|
189
|
November 6, 2024
|
|
Are You Pasting Content from Word Docs into Your Articles? 🤔 Here’s How to Do It Right!
|
|
0
|
164
|
November 6, 2024
|