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Social Media Channels
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2
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133
|
February 18, 2022
|
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Activities on Social Media Channels
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4
|
195
|
February 18, 2022
|
|
Email Service
|
|
1
|
134
|
February 14, 2022
|
|
User Properties report in Analytics
|
|
4
|
250
|
February 4, 2022
|
|
Email Setup in eGain
|
|
1
|
145
|
January 27, 2022
|
|
Permissions Scratchpad in Advisor Desktop
|
|
7
|
239
|
January 20, 2022
|
|
ReleaseID on casebase API
|
|
1
|
122
|
January 18, 2022
|
|
How to Export Knowledge Articles from a case base in Excel or human-readable format?
|
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3
|
235
|
December 29, 2021
|
|
How to change access tag link from one portal to another?
|
|
1
|
152
|
December 9, 2021
|
|
Removing articles from Portal, but not remove from KB
|
|
1
|
154
|
December 9, 2021
|
|
Auditing Users Actions in eGain
|
|
2
|
198
|
December 7, 2021
|
|
Customer's Facebook Handle
|
|
6
|
249
|
November 26, 2021
|
|
How to fetch all registered customer details on admin backend
|
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6
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251
|
November 18, 2021
|
|
Change From Address in Email Workflow
|
|
3
|
192
|
November 18, 2021
|
|
Live Agent Escalation only for specific clusters
|
|
4
|
188
|
November 9, 2021
|
|
Integration in eGain
|
|
5
|
267
|
November 8, 2021
|
|
Advisor Desktop Reports
|
|
5
|
251
|
October 13, 2021
|
|
eGain 21 Webinar Series, starting Sep 8, 2021
|
|
1
|
165
|
October 12, 2021
|
|
Email activities
|
|
6
|
252
|
September 28, 2021
|
|
ReleaseID on casebase API
|
|
1
|
129
|
September 26, 2021
|
|
SSO in eGain cloud using SAML2.0
|
|
2
|
173
|
September 25, 2021
|
|
Does Egain support SQL Server 2017
|
|
5
|
203
|
September 23, 2021
|
|
Chat auto-Answer/Accept on ECE 12.5 and PCCE 12.5
|
|
3
|
209
|
September 14, 2021
|
|
Branch Rules Syntax Question
|
|
3
|
186
|
August 18, 2021
|
|
Starting Chats with Guided Help
|
|
3
|
175
|
August 2, 2021
|
|
Feedback Option in Silver Template
|
|
1
|
78
|
July 15, 2021
|